Returns & Exchanges

What is your domestic return policy?

If you're not obsessed with your SET, you may return items for a full refund within 14 days of receiving your order. For exchanges or store credit, you have 30 days to initiate your return. Once you've submitted your return request, you have 7 days to ship back your item(s). Please note that items may only be exchanged once; if your exchange arrives and you're still unhappy with it, you may return it for a refund or store credit. A $6.95 fee will be deducted from your refund unless you're exchanging or returning for store credit.

If you request an exchange, your item(s) is not guaranteed to be in stock and will only be reserved for you once your return has been dropped off and scanned by your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange item(s) is still in stock. If your requested item(s) is no longer in stock, you will automatically receive store credit for your return.

Please note: We will only accept items that are new and unworn. If returned item(s) show any signs of wear or damage beyond (reasonable) repair, one of our customer service representatives will contact you directly regarding your reimbursement or store credit. If you ordered a full SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference.

Swim Return Policy: We accept returns in original condition (unused, unworn, and unaltered) with tags attached and liners in place for a refund, store credit, or exchange. If your return arrives and it does not have the tag or liners attached, we reserve the right to deny a refund, credit, or exchange.

Shipping fees are non-refundable.

All sale items are non-refundable and are not eligible for exchange.

What is your international return policy?

International orders are eligible for return within 21 days of the delivery of your order. To process and verify your return, please visit our portal here: returns.setactive.co At this time, we are unable to offer free returns for international orders, so please ship your items to our warehouse using any prepaid and trackable return method to the address listed below.

Mail to:
SET ACTIVE, LLC
ATTN RETURNS
Ramp Logistics
2825 S Santa Fe Ave
Vernon, CA, 90058

Be sure to include your order number and name as a reference inside your package

If you'd like to exchange your item, please send it back as a return and place a new order.

Please note: We will only accept items that are new and unworn. If returned item(s) show any signs of wear or damage beyond (reasonable) repair, one of our customer service representatives will contact you directly regarding your reimbursement or store credit. If you ordered a full SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference

Shipping fees as well as duties and taxes are non-refundable when you exchange, return, or if you reject your package.

Swim Return Policy: We accept returns in original condition (unused, unworn, and unaltered) with tags attached and liners in place for a refund, store credit, or exchange. If your return arrives and it does not have the tag or liners attached, we reserve the right to deny a refund, credit, or exchange.

Thank you for understanding.

How do I start a return or exchange?

Click the "Request a Return or Exchange" button above to get started.

Please note: If you request an item for exchange, your items are not guaranteed in stock and will only be reserved for you once your return items have been dropped off and scanned at your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange items are still in stock. If your requested items are no longer in stock, you will automatically receive store credit for your return.

How long does a refund or exchange take to process?

Once we receive your exchange or return, please allow 5-7 business days for our team to process it.

What if I used TYB coins to place the order?

If you used coins to complete this purchase, please reach out to help@tyb.xyz to have your coins refunded.