Shipping
SHIPPING METHODS & COST
Domestic shipping is FREE on orders $175+, otherwise it is $6.95. International shipping is FREE on orders $250+, otherwise it's a flat rate of $20. Shipping fees are non-refundable.
Due to higher order volume than usual during our BFCM sale, please allow up to 7 days for your order to process.
Please note: Due to ongoing affects of COVID-19, our shipping partners may still experience delays that are out of our control.
METHOD
COST
EXPECTED ARRIVAL
Standard
$6.95 USD
5-10 business days
International
$20.00 USD
7-10 business days
SHIPPING TRACKING
You can track your order with the tracking information provided in your shipment notification email.
INTERNATIONATIONAL SHIPPING & COST
International orders typically arrive between 7 to 10 working days.
Non-US residents: Please note that your order ships from the US and may be subject to additional customs fees during checkout. SET is not responsible for any duties or import taxes. If you reject or return your package, we will not refund your payment for you.
Thank you for your understanding.
Pre-Order Shipping
An item on pre-order is one that is not yet in our warehouse. By purchasing an item that is on pre-order, you are securing your item until we are able to ship it out to you.
If you purchase an item on pre-order, please know that we are unable to ship your entire order until your pre-order item arrives to our shipping facilities. We cannot ship your items separately and are unable to make any exceptions. If you'd like to receive items outside of pre-order prior to the expected arrival date, we recommend placing a separate order.
We sincerely apologize for any inconvenience this may cause and appreciate your patience.
LOST OR STOLEN PACKAGES
As of November 18, 2021, we offer Route Package Protection with every order, which covers items/packages that are lost, stolen or damaged in transit. For orders under $100, the fee is $0.98. For orders over $100, the fee is 2% of your order subtotal. You will need to opt into Route Package Protection before placing your order if desired. Please note: If you choose not to add Route Package Protection, you accept that SET Active is not liable for items that are lost, stolen or damaged in transit. If you place an order with Route Package Protection and your item(s)/package(s) are lost, stolen or damaged in transit, please visit this page to file a claim. If you have any questions or need further assistance, please email hello@setactive.co.
