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Returns
Returns + Exchanges
Request a Return or Exchange
If you’re not obsessed with your SET...
You may return them for a full refund within 14 days of receiving your order. Should you wish to exchange your order or receive store credit, you have 30 days to initiate your return. Once you have submitted your return request, you have 7 days to ship back your item(s). Please note that items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund or store credit. A $6.95 fee will be deducted from your refund unless you are exchanging or returning for store credit.
If you request an exchange, your item(s) is not guaranteed to be in stock and will only be reserved for you once your return has been dropped off and scanned by your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange item(s) is still in stock. If your requested item(s) is no longer in stock, you will automatically receive store credit for your return.
Please note: We will only accept items that are new and unworn. If returned item(s) shows any signs of wear or damage beyond (reasonable) repair, one of our customer service representatives will contact you directly regarding your reimbursement or store credit. If you ordered a full SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference.
SWIM RETURN POLICY: We accept returns in original condition (unused, unworn, and unaltered) with tags attached and liners in place for a refund, store credit, or exchange. If your return arrives and it does not have the tag or liners attached, we reserve the right to deny a refund, credit, or exchange.
Shipping fees are non-refundable.
All sale items are non-refundable and are not eligible for exchange.
You may return them for a full refund within 14 days of receiving your order. Should you wish to exchange your order or receive store credit, you have 30 days to initiate your return. Once you have submitted your return request, you have 7 days to ship back your item(s). Please note that items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund or store credit. A $6.95 fee will be deducted from your refund unless you are exchanging or returning for store credit.
If you request an exchange, your item(s) is not guaranteed to be in stock and will only be reserved for you once your return has been dropped off and scanned by your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange item(s) is still in stock. If your requested item(s) is no longer in stock, you will automatically receive store credit for your return.
Please note: We will only accept items that are new and unworn. If returned item(s) shows any signs of wear or damage beyond (reasonable) repair, one of our customer service representatives will contact you directly regarding your reimbursement or store credit. If you ordered a full SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference.
SWIM RETURN POLICY: We accept returns in original condition (unused, unworn, and unaltered) with tags attached and liners in place for a refund, store credit, or exchange. If your return arrives and it does not have the tag or liners attached, we reserve the right to deny a refund, credit, or exchange.
Shipping fees are non-refundable.
All sale items are non-refundable and are not eligible for exchange.
International orders are eligible for return within 21 days of the delivery of your order. To process and verify your return, please visit our portal here:https://returns.setactive.co/#/At this time, we are unable to offer free returns for international orders so please ship your items to our warehouse using any prepaid and trackable return method to the address listed below.
Mail to:
SET ACTIVE, LLC
ATTN RETURNS
Ramp Logistics
2825 S Santa Fe Ave
Vernon, CA, 90058
Be sure to include your order number and name as a reference inside your package.
If you’d like to exchange your item, please send it back as a return and place a new order.
Please note: We will only accept items that are new and unworn. If returned item(s) shows any signs of wear or damage beyond (reasonable) repair, one of our customer service representatives will contact you directly regarding your reimbursement or store credit. If you ordered a full SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference. Shipping fees as well as duties + taxes are non-refundable when you exchange, return, or if you reject your package.
SWIM RETURN POLICY: We accept returns in original condition (unused, unworn, and unaltered) with tags attached and liners in place for a refund, store credit, or exchange. If your return arrives and it does not have the tag or liners attached, we reserve the right to deny a refund, credit, or exchange.
Thank you for understanding.
Mail to:
SET ACTIVE, LLC
ATTN RETURNS
Ramp Logistics
2825 S Santa Fe Ave
Vernon, CA, 90058
Be sure to include your order number and name as a reference inside your package.
If you’d like to exchange your item, please send it back as a return and place a new order.
Please note: We will only accept items that are new and unworn. If returned item(s) shows any signs of wear or damage beyond (reasonable) repair, one of our customer service representatives will contact you directly regarding your reimbursement or store credit. If you ordered a full SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference. Shipping fees as well as duties + taxes are non-refundable when you exchange, return, or if you reject your package.
SWIM RETURN POLICY: We accept returns in original condition (unused, unworn, and unaltered) with tags attached and liners in place for a refund, store credit, or exchange. If your return arrives and it does not have the tag or liners attached, we reserve the right to deny a refund, credit, or exchange.
Thank you for understanding.
Click the "REQUEST A RETURN OR EXCHANGE" button above to get started.
PLEASE NOTE: If you request an item for exchange, your items are not guaranteed in stock and will only be reserved for you once your return items have been dropped off & scanned at your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange items are still in stock. If your requested items are no longer in stock, you will automatically receive store credit for your return.
PLEASE NOTE: If you request an item for exchange, your items are not guaranteed in stock and will only be reserved for you once your return items have been dropped off & scanned at your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange items are still in stock. If your requested items are no longer in stock, you will automatically receive store credit for your return.
Once we receive your exchange or return, please allow 5-7 business days for our team to process it.
If you used coins to complete this purchase, please reach out to help@tyb.xyz to have your coins refunded.
BFCM RETURNS
All orders purchased during pre-sale and BFCM are NON-REFUNDABLE and eligible for exchange ONLY within 45 days of receiving the order. The following items are FINAL SALE: all sale page items and all international orders.
Orders placed between 11/22-12/3 are eligible for EXCHANGE ONLY until 1/20/2025.
Standard orders placed between the below dates are eligible to be RETURNED for a full refund until 1/20/2025.
11/1 – 11/22
2/4 - 12/9
12/14 - 12/22
Items on our “Sale” page are FINAL SALE and are not eligible for return or exchange.
SETMAS DETAILS
Orders placed:
12/9 - eligible to be RETURNED for a full refund until 1/20/2025.
12/10 - orders that received a free set are FINAL SALE and are not eligible for return or exchange.
12/11 - orders with GWP are eligible for EXCHANGE ONLY until 1/20/2025.
12/12 - FINAL SALE and are not eligible for return or exchange.
12/13 - eligible for EXCHANGE ONLY until 1/20/2025.
HOLIDAY EXCHANGE DETAILS
Should you wish to exchange your order or receive store credit, your return must be initiated before 1/20/2025 11:59pm PST. Once you have submitted your return request, you have 7 days to ship back your item(s). Please note that items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund or store credit. A $6.95 fee will be deducted from your refund unless you are exchanging or returning for store credit.
If you request an exchange, your item(s) is not guaranteed to be in stock and will only be reserved for you once your return has been dropped off and scanned by your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange item(s) is still in stock.
If your requested item(s) is no longer in stock, you will automatically receive store credit for your return. Please note: We will only accept items that are new and unworn. If returned item(s) shows any signs of wear or damage beyond (reasonable) repair, one of our customer service representatives will contact you directly regarding your reimbursement or store credit. If you ordered a full SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference. Shipping fees are non-refundable.
Standard orders placed between the below dates are eligible to be RETURNED for a full refund until 1/20/2025.
11/1 – 11/22
2/4 - 12/9
12/14 - 12/22
Items on our “Sale” page are FINAL SALE and are not eligible for return or exchange.
SETMAS DETAILS
Orders placed:
12/9 - eligible to be RETURNED for a full refund until 1/20/2025.
12/10 - orders that received a free set are FINAL SALE and are not eligible for return or exchange.
12/11 - orders with GWP are eligible for EXCHANGE ONLY until 1/20/2025.
12/12 - FINAL SALE and are not eligible for return or exchange.
12/13 - eligible for EXCHANGE ONLY until 1/20/2025.
HOLIDAY EXCHANGE DETAILS
Should you wish to exchange your order or receive store credit, your return must be initiated before 1/20/2025 11:59pm PST. Once you have submitted your return request, you have 7 days to ship back your item(s). Please note that items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund or store credit. A $6.95 fee will be deducted from your refund unless you are exchanging or returning for store credit.
If you request an exchange, your item(s) is not guaranteed to be in stock and will only be reserved for you once your return has been dropped off and scanned by your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange item(s) is still in stock.
If your requested item(s) is no longer in stock, you will automatically receive store credit for your return. Please note: We will only accept items that are new and unworn. If returned item(s) shows any signs of wear or damage beyond (reasonable) repair, one of our customer service representatives will contact you directly regarding your reimbursement or store credit. If you ordered a full SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference. Shipping fees are non-refundable.
International orders placed between 11/22-12/3 are FINAL SALE and are not eligible for return or exchange.
All SETMAS orders are FINAL SALE and are not eligible for return or exchange.
Standard orders placed between the below dates are eligible to be RETURNED until 1/20/25.
11/1 - 11/22
2/4 - 12/9
12/14 - 12/22
Items on our “Sale” page are FINAL SALE and are not eligible for return or exchange.
RETURN DETAILS
International orders are eligible for return until 1/20/2025. To process and verify your return, please visit our portal HERE. At this time, we are unable to offer free returns for international orders so please ship your items to our warehouse using any prepaid and trackable return method to the address listed below.
Mail to:
SET ACTIVE, LLC
ATTN RETURNS
Ramp Logistics
2825 S Santa Fe Ave
Vernon, CA, 90058
Be sure to include your order number and name as a reference inside your package. If you’d like to exchange your item, please send it back as a return and place a new order.
Please note: We will only accept items that are new and unworn. If returned item(s) shows any signs of wear or damage beyond (reasonable) repair, one of our customer service representatives will contact you directly regarding your reimbursement or store credit. If you ordered a full SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference. Shipping fees as well as duties + taxes are non-refundable when you exchange, return, or if you reject your package.
All SETMAS orders are FINAL SALE and are not eligible for return or exchange.
Standard orders placed between the below dates are eligible to be RETURNED until 1/20/25.
11/1 - 11/22
2/4 - 12/9
12/14 - 12/22
Items on our “Sale” page are FINAL SALE and are not eligible for return or exchange.
RETURN DETAILS
International orders are eligible for return until 1/20/2025. To process and verify your return, please visit our portal HERE. At this time, we are unable to offer free returns for international orders so please ship your items to our warehouse using any prepaid and trackable return method to the address listed below.
Mail to:
SET ACTIVE, LLC
ATTN RETURNS
Ramp Logistics
2825 S Santa Fe Ave
Vernon, CA, 90058
Be sure to include your order number and name as a reference inside your package. If you’d like to exchange your item, please send it back as a return and place a new order.
Please note: We will only accept items that are new and unworn. If returned item(s) shows any signs of wear or damage beyond (reasonable) repair, one of our customer service representatives will contact you directly regarding your reimbursement or store credit. If you ordered a full SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference. Shipping fees as well as duties + taxes are non-refundable when you exchange, return, or if you reject your package.
SETMAS
SETMAS promotions are online only. Promotions do not permit loyalty point redemption.
12/9 SETMAS Day One
Promotion Details: Code “TEDDYBEAR” must be applied at checkout. Discount applies to items in Teddy Bear collection only. Cannot be combined with any other discount codes or rewards.
Return/Exchange Details: eligible to be RETURNED for a full refund until 1/20/2025.
12/10 SETMAS Day Two
Promotion Details: No code required. Add full Bermuda Contrast set (top + bottom) as well as one additional active top and active bottom to your cart and promotion will be reflected automatically at checkout.
Return/Exchange Details: orders that received a free set are FINAL SALE and are not eligible for return or exchange.
12/11 SETMAS Day Three
Promotion Details: No code required. Unfilled tote GWP will be added to cart automatically for orders of $100+ (discounts excluded) subject to availability. Filled tote GWP (retail value: $172.50) will be added to cart automatically for orders of $250+ (discounts excluded) subject to availability. All promotional products (filled tote and unfilled tote) are available while supplies last.
Return/Exchange Details: orders with GWP are eligible for EXCHANGE ONLY until 1/20/2025. GWP (tote and its contents) cannot be returned or exchanged.
12/12 SETMAS Day Four
Promotion Details: All sales final. Available while supplies last. Pieces are not guaranteed to match in color or make up full SETS. Inventory may include discontinued colors, overstock pieces, pieces with off-dyes or minor imperfections, and sample items. Limited to one size selection for all items in your package.
Return/Exchange Details: Set Surprise items are FINAL SALE and are not eligible for return or exchange.
12/13 SETMAS Day Five
Promotion Details: Spend $145+ and receive a $40 credit toward your next purchase. Promotional credit expires 2/28/25. Credit will be distributed via email 24 hours after your order is placed. Cannot be combined with other discount codes (loyalty rewards excluded).
Return/Exchange Details: Orders that contain promotional products are eligible for EXCHANGE ONLY until 1/20/25.
12/9 SETMAS Day One
Promotion Details: Code “TEDDYBEAR” must be applied at checkout. Discount applies to items in Teddy Bear collection only. Cannot be combined with any other discount codes or rewards.
Return/Exchange Details: eligible to be RETURNED for a full refund until 1/20/2025.
12/10 SETMAS Day Two
Promotion Details: No code required. Add full Bermuda Contrast set (top + bottom) as well as one additional active top and active bottom to your cart and promotion will be reflected automatically at checkout.
Return/Exchange Details: orders that received a free set are FINAL SALE and are not eligible for return or exchange.
12/11 SETMAS Day Three
Promotion Details: No code required. Unfilled tote GWP will be added to cart automatically for orders of $100+ (discounts excluded) subject to availability. Filled tote GWP (retail value: $172.50) will be added to cart automatically for orders of $250+ (discounts excluded) subject to availability. All promotional products (filled tote and unfilled tote) are available while supplies last.
Return/Exchange Details: orders with GWP are eligible for EXCHANGE ONLY until 1/20/2025. GWP (tote and its contents) cannot be returned or exchanged.
12/12 SETMAS Day Four
Promotion Details: All sales final. Available while supplies last. Pieces are not guaranteed to match in color or make up full SETS. Inventory may include discontinued colors, overstock pieces, pieces with off-dyes or minor imperfections, and sample items. Limited to one size selection for all items in your package.
Return/Exchange Details: Set Surprise items are FINAL SALE and are not eligible for return or exchange.
12/13 SETMAS Day Five
Promotion Details: Spend $145+ and receive a $40 credit toward your next purchase. Promotional credit expires 2/28/25. Credit will be distributed via email 24 hours after your order is placed. Cannot be combined with other discount codes (loyalty rewards excluded).
Return/Exchange Details: Orders that contain promotional products are eligible for EXCHANGE ONLY until 1/20/25.