We can’t make any promises, but we’ll give it our best shot. Email us ASAP at hello@setactive.co for any changes regarding size, color, style, shipping address, or order cancellation. Unfortunately, we can’t add items to your order after it’s already been placed. Please note: If you ordered a SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference.



All sale items are non-refundable and are not eligible for exchange.

Please confirm that the shipping address you used matches your location. If so, check with your neighbors to make sure someone near you didn’t receive your package by mistake. We offer Route Package Protection on every order, which covers items/packages that are lost, stolen or damaged in transit. If you paid for Route Package Protection and you cannot locate your package, please file a claim within 15 days of the noted delivery date. If you have any questions or need further assistance, please email hello@setactive.co.

Standard domestic orders typically ship within 1-3 business days and will arrive 6-10 business days after your order is shipped. This time includes processing and shipping times.

Expedited domestic orders typically ship within 1-3 business days and will arrive 3-7 business days after your order is shipped. This time includes processing and shipping times.

For international orders, please allow up to 6-15 business days for your package to arrive.

You can track your order with the tracking information provided in your shipment notification email.

An item available for pre-order will ship on the date listed in the product description. If you ordered multiple items, your entire order will ship once the pre-order item is available.

We accept returns within 30 days of the delivery date. Items must be unworn, unwashed, and in their original condition with all tags attached. Final sale items are not eligible for return or exchange.

To initiate a return, please visit our Returns Portal and follow the instructions provided.

Please refer to our Size Chart for detailed measurements and recommendations to help you find the perfect fit.

We are continuously working to expand our size range. Please check the product pages for available sizes.

You can join our rewards program by creating an account on our website. Once registered, you'll start earning points for purchases and other activities.

Log in to your account and navigate to the rewards section to view and redeem your points for discounts and other rewards.

Yes, we offer digital gift cards in various denominations. You can purchase them here Touchpoint

For any inquiries, please email us at hello@setactive.co, and our team will be happy to assist you.

To make a purchase through TikTok Shop or Flip, follow the prompts provided within the respective apps. Ensure that you are logged into your account for a seamless checkout experience.

Returns for items purchased through TikTok Shop or Flip must be initiated through the platform where the purchase was made. Please refer to their respective return policies for guidance.