If you’re not obsessed with your SET, you may return eligible items for a refund within 14 days of delivery, or request an exchange or store credit within 30 days. Once your return is initiated, you have 7 days to ship your item(s) back.

A $6.95 return fee will be deducted from refunds. Exchanges and returns for store credit are free. Original shipping fees are non-refundable.

Exchange items are not reserved until your return is dropped off and scanned by the carrier, so we recommend shipping it back as soon as possible. If your requested item sells out, you will automatically receive store credit. Items may only be exchanged once.

All items must be returned new and unworn. Items showing signs of wear or damage may not qualify for a full refund or store credit. If you purchased a full SET and return only one piece, the item you keep will be adjusted to its full individual price and you will be refunded the difference.

All sale items are final sale and are not eligible for returns or exchanges.

International orders are eligible for return within 21 days of delivery. To initiate your return, please visit our returns portal.

We’re unable to provide prepaid return labels for international orders. Please ship your item(s) using a prepaid, trackable method to:

Scale 3PL
14752 Delta Ln
Huntington Beach, CA 92647
United States

Include your name and order number inside the package so we can identify and process your return.

International exchanges are not available. To exchange an item, please return it and place a new order.

All items must be returned new and unworn. Items showing signs of wear or damage may not qualify for a full refund or store credit. If you purchased a full SET and return only one piece, the item you keep will be adjusted to its full individual price and you will be refunded the difference.

Original shipping fees, duties, and taxes are non-refundable, including when an order is returned or rejected at delivery.

To initiate an exchange or return, please visit our return portal here or click above.

PLEASE NOTE: if you request an item for exchange, your items are not guaranteed in stock and will only be reserved for you once your return items have been dropped off & scanned at your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange items are still in stock. If your requested items are no longer in stock, you will automatically receive store credit for your return.

Once we receive your exchange or return, please allow 5-7 business days for our team to process it.

Here’s how TYB Coins are handled when you return or exchange an item:

Is there a minimum purchase required to redeem coins on an order?

Starting June 17, a minimum cart value of $100 (before tax and shipping) will be required to apply TYB coin discounts at checkout.

You'll still earn coins, complete challenges, and access rewards as usual. Nothing else about our rewards program is changing. We're adding this minimum to ensure we can keep the SET Rewards program running.

Are TYB purchases final sale?

Items purchased using TYB rewards, points, or exclusive TYB credits are eligible for size or color exchanges only, based on availability and must be processed within our exchange period time frame (30 DAYS FROM DELIVERY).

Can I exchange my TYB order?

Yes, only for:

• The exact same item in a different size
• The exact same item in a different color

If you wish to exchange for a different item, you will be responsible for the new charges. TYB points previously redeemed WILL NOT carry over. 

Can I return my TYB order for a refund?

If you return an order for a refund, any TYB points used toward the purchase are not reinstated and cannot be returned to your TYB account.

Can I get my TYB points back if I return or exchange?

No—once TYB points are redeemed, they cannot be reinstated.

How long do I have to request an exchange?

You must submit your exchange request within 30 days of delivery.

Can I exchange more than once?

No— all orders are limited to one exchange per order.

What if my item is damaged or incorrect?

If your item arrives damaged or incorrect, please submit a request through our Help Center or contact us at hello@setactive.co. A member of our Customer Service team will be happy to assist you.

Can I combine TYB rewards with other discounts?

No - TYB points cannot be combined with other discount codes, unless otherwise stated.