Get started on your return or exchange.REQUEST A RETURN
WHAT IS THE BLACK FRIDAY / CYBER MONDAY RETURN POLICY?
Black Friday / Cyber Monday orders are nonrefundable. Your item(s) may be exchanged for a different item or store credit within 45 days of placing your order. International orders as well as orders containing items from our “Sale” page are final sale and not eligible for return or exchange.
HOW DO I START A RETURN OR EXCHANGE?
To initiate an exchange or return, please click here.
PLEASE NOTE: if you request an item for exchange, your items are not guaranteed in stock and will only be reserved for you once your return items have been dropped off & scanned at your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange items are still in stock. If your requested items are no longer in stock, you will automatically receive store credit for your return.
WHAT IS YOUR DOMESTIC RETURN POLICY?
If you’re not obsessed with your SET pieces, you may return them for a full refund within 14 days of receiving your order. Should you wish to exchange your order or receive store credit, you have 30 days to initiate your return. Once you have submitted your return request, you have 7 days to ship back your item(s). Please note that items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for arefund or store credit. A $6.95 fee will be deducted from your refund unless you are exchanging or returning for store credit.
Please note: We will only accept items that are new and unworn. If returned item(s) shows any signs of wear or damage beyond (reasonable) repair, you will be offered a 20% refund or can have the item(s) shipped back to you. If you ordered a full SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference.
Shipping fees are non-refundable.
All sale items are non-refundable and are not eligible for exchange.
HOW LONG DOES A REFUND OR EXCHANGE TAKE TO PROCESS?
Once we receive your exchange or return, please allow 5-7 business days for our team to process it.
WHAT IS YOUR INTERNATIONAL RETURN POLICY?
International orders are eligible for return only within 21 days of the delivery of your order. To process and verify your return, please visit our portal here: https://returns.setactive.co/#/ At this time, we are unable to offer free returns for international orders so please ship your items to our warehouse using any prepaid and trackable return method to the address listed below.
Set Active LLC,
2289 E 49th Street, Vernon CA 90058
Be sure to include your order number and name as a reference inside your package.
If you’d like to exchange your item, please send it back as a return and place a new order.
Please note: We will only accept items that are new and unworn. If returned item(s) shows any signs of wear or damage beyond (reasonable) repair you will be offered a 20% refund. If you ordered a SET and wish to return only one piece, you will be responsible for the full price of the piece you keep, and will be refunded the difference. Shipping fees as well as duties + taxes are non-refundable when you exchange, return, or if you reject your package.