If you’re not obsessed with your SET, you can return or exchange any new, unworn items within 21 days of receiving your delivery. We are unable to accept any returns or exchanges after 21 days. Items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund or credit within 21 days of arrival.
If you request an item for exchange, your items are not guaranteed in stock and will only be reserved for you once your return items have been dropped off & scanned at your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange items are still in stock. If your requested items are no longer in stock, you will automatically receive store credit for your return.
Please note: If you ordered a SET and wish to return only one piece, you will be responsible for the full price of the piece you keep, and will be refunded the difference. Shipping fees are non-refundable.
All sale items are non-refundable and are not eligible for exchange.
Once we receive your exchange or return, please allow 5-7 business days for our team to process it.
To initiate an exchange or return, please click here.
International orders are eligible for return only. If you’d like to exchange your item, please send it back as a return and place a new order. At this time, we are unable to offer free returns for international orders.
If you ordered internationally and would like to make a return, you may ship items to our warehouse using any prepaid and trackable return method. Returns must be shipped within 21 days of the delivery of your order. Please include your order number as a reference.
Mail to: Set Active LLC, ATTN: Returns 2289 E 49th Street, Vernon CA 90058
Black Friday + Cyber Monday orders are nonrefundable. Your item(s) may be exchanged for a different item or store credit within 45 days of placing your order. International orders placed during our Black Friday / Cyber Monday order are FINAL SALE. Items on our “Sale” page are FINAL SALE and are not eligible for return or exchange.