We can’t make any promises, but we’ll give it our best shot. Email us ASAP at hello@setactive.co for any changes regarding size, color, style, shipping address, or order cancellation. Unfortunately, we can’t add items to your order after it’s already been placed.

All sale items are non-refundable and are not eligible for exchange.

Please confirm that the shipping address you used matches your location. If so, check with your neighbors to make sure someone near you didn’t receive your package by mistake. We offer Route Package Protection on every order, which covers items/packages that are lost, stolen or damaged in transit. If you paid for Route Package Protection and you cannot locate your package, please file a claim within 15 days of the noted delivery date. If you have any questions or need further assistance, please email hello@setactive.co.

Standard domestic orders typically ship within 1-3 business days and will arrive 6-10 business days after your order is shipped. This time includes processing and shipping times.

Expedited domestic orders typically ship within 1-3 business days and will arrive 3-7 business days after your order is shipped. This time includes processing and shipping times.

For international orders, please allow up to 6-15 business days for your package to arrive.

You can track your order with the tracking information provided in your shipment notification email.

An item on pre-order is one that is not yet in our warehouse. By purchasing an item that is on pre-order, you are securing your item until we are able to ship it out to you.

If you purchase an item on pre-order, please know that we are unable to ship your entire
order until your pre-order item arrives to our shipping facilities. We cannot ship your items
separately and are unable to make any exceptions. If you'd like to receive items outside of pre-order prior to the expected arrival date, we recommend placing a separate order.



We sincerely apologize for any inconvenience this may cause and appreciate your patience.

As of November 18, 2021, we offer Route Package Protection with every order, which covers items/packages that are lost, stolen or damaged in transit. For orders under $100, the fee is $0.98. For orders over $100, the fee is 2% of your order subtotal. You will need to opt into Route Package Protection before placing your order if desired. Please note: If you choose not to add Route Package Protection, you accept that SET Active is not liable for items that are lost, stolen or damaged in transit. If you place an order with Route Package Protection and your item(s)/package(s) are lost, stolen or damaged in transit, please visit this page to file a claim. If you have any questions or need further assistance, please email hello@setactive.co.


We sincerely apologize for any inconvenience this may cause and appreciate your patience.

You may return your item for a refund within 14 days of receiving your order. A $6.95 fee will be deducted from your refund unless you are exchanging or returning for store credit. To process and verify your return, please visit our return portal. Should you wish to exchange your order or receive store credit, you have 30 days to initiate your return. Once you have submitted your return request, you have 7 days to ship back your item(s). Please note that items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund or store credit.

If you request an exchange, your item(s) is not guaranteed to be in stock and will only be reserved for you once your return has been dropped off and scanned by your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange item(s) is still in stock. If your requested item(s) is no longer in stock, you will automatically receive store credit for your return.

Please note: We will only accept items that are new and unworn. If returned item(s) shows any signs of wear or damage beyond (reasonable) repair, one of our customer service representatives will contact you directly regarding your reimbursement or store credit.

SWIM RETURN POLICY: We accept returns in original condition (unused, unworn, and unaltered) with tags attached and liners in place for a refund, store credit, or exchange. If your return arrives and it does not have the tag or liners attached, we reserve the right to deny a refund, credit, or exchange.

SHOE RETURN POLICY: We accept returns in original condition (unused, unworn, and unaltered, including the shoe box) for a refund, store credit, or exchange. If your return arrives and it does not have the all pieces present, we reserve the right to deny a refund, credit, or exchange.

Shipping fees are non-refundable.

All sale items are non-refundable and are not eligible for exchange.

International orders are eligible for return within 21 days of the delivery of your order. To process and verify your return, please visit our return portal. We are unable to offer free returns for international orders so please ship your items to our warehouse using a prepaid and trackable return method to the address listed below.

Mail to:
SET ACTIVE, LLC
ATTN RETURNS
Ramp Logistics
2825 S Santa Fe Ave
Vernon, CA, 90058

Be sure to include your order number and name as a reference inside your package. If you’d like to exchange your item, please send it back as a return and place a new order.

Please note: We will only accept items that are new and unworn. If returned item(s) shows any signs of wear or damage beyond (reasonable) repair, one of our customer service representatives will contact you directly regarding your reimbursement or store credit. Shipping fees as well as duties + taxes are non-refundable when you exchange, return, or if you reject your package.

Shipping fees are non-refundable.

All sale items are non-refundable and are not eligible for exchange.

To initiate an exchange or return, please visit our return portal.

PLEASE NOTE: if you request an item for exchange, your items are not guaranteed in stock and will only be reserved for you once your return items have been dropped off & scanned at your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange items are still in stock. If your requested items are no longer in stock, you will automatically receive store credit for your return.

Once we receive your exchange or return, please allow 5-7 business days for our team to process it.

​​Check out our size guide for detailed fit information. Still not sure? DM us on Instagram or
email our team at hello@setactive.co and we can help you with all things style and sizing.

Our fit + sizing recommendations for each piece are written on the individual product descriptions. Be sure to peek at that info before adding to cart.

Our rewards program is TYB! You'll earn SET coins not just for your purchases, but for your involvement with our community. Things like product feedback, sharing UGC, participating in polls, and leaving reviews all come with perks. Rewards come in the form of SET coins, which you can redeem for special discounts on setactive.co!

SET Rewards:
- Can be applied to all full-price items, unless otherwise stated.
- Can be applied to all sale items that are hard marked, unless otherwise stated.
- Can be stacked with gift cards, promotional codes, or coupons, unless otherwise stated.
- Can only be applied to online purchases.

SET Rewards:
- Cannot be applied to shipping fees, taxes, or prior purchases.
- Are not redeemable for cash or store credit.
- Are refundable if you are eligible for a return and email help@tyb.xyz

Once a limited edition color sells out, it’s gone for good. The bright side: Our Core Collection is available year-round! To stay up to date on our latest drops, follow us on IG, subscribe to our emails, & and sign up for texts.

SET has two in-person locations, one in Los Angeles and one in New York. Please note that any purchases made in store can only be returned in store. Our retail stores do not accept online returns.

Los Angeles, CA
8472B Melrose Place
Los Angeles, CA 90069

New York, NY
365 Bleecker St
New York, NY 10014

Our active fabrics are designed in Los Angeles and manufactured in China. All other product lines (Sweats, Basics, Lounge) are designed and manufactured right here in Los Angeles. We have a close relationship with all of our production partners to ensure they maintain safe working environments and provide liveable wages.

At SET, we are constantly evolving our practices to ensure that our brand operates as sustainably as possible. Some of our current sustainability practices include:

LIMITED EDITION DROPS: Our limited-edition model ensures the least amount of apparel waste possible. We have never had to dump any leftover apparel after a drop — and we don’t plan to any time soon.

PACKAGING: Our POLYMAILER packaging is made from 40-50% recycled materials, and with the EPI additive we use, it becomes biodegradable. Our MAILING BOX is made from 100% recycled materials.

We offer Route Package Protection with every order, which covers items/packages that are lost, stolen or damaged in transit. For orders under $125, the fee is $1.55. For orders over $125, the fee is 2.5% of your order subtotal. Please note: If you choose not to add Route Package Protection, you accept that SET is not liable for items that are lost, stolen or damaged in transit. If you place an order with Route Package Protection and your item(s)/package(s) are lost, stolen or damaged in transit, please visit this page to file a claim. If you have any questions or need further assistance, please email hello@setactive.co.

Please send us a detailed email at partnerships@setactive.co and our team can connect you with the right person.

We always share open positions and internships on our Careers page. Don't see what you’re looking for but certain you’d make a great addition to the team? We’re always open to an amazing pitch. Email us at hello@setactive.co or follow us on LinkedIn.

Unfortunately, our customer support team cannot assist with orders placed through TikTok. All questions or requests regarding tracking, order status, returns, refunds, cancellations, etc. must go through the TikTok Help Center. This can be found here: https://support.tiktok.com/en/

No, TikTok Shop orders do not count toward loyalty program rewards.

Unfortunately, our customer support team cannot assist with orders placed through Flip. All questions or requests regarding tracking, order status, returns, refunds, cancellations, etc. must go through Flip’s Customer Service. You can contact them via live chat directly on the app or by emailing wecare@flip.shop.