Domestic orders typically ship within 2 days and arrive 5-10 days after your order is placed. For international orders, please allow up to 7-10 business days for your package to arrive. Once your order is placed, you should receive a confirmation email within 24 hours with a link to track your order, and another email once it ships. Trust us - it's worth the wait.
If you’re not obsessed with your SET, you can return or exchange any new, unworn items within 14 days of receiving your delivery. After 14 days, you can exchange your item for a different size (subject to availability.) We are unable to accept any returns or exchanges after 30 days. Items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund or credit within 14 days of arrival.
Please note: If you ordered a SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference.
All sale items are non-refundable and are not eligible for exchange.
Black Friday + Cyber Monday orders are nonrefundable. Your item(s) may be exchanged for a different item or store credit within 45 days of placing your order. International orders placed during our Black Friday / Cyber Monday order are FINAL SALE. Items on our “Sale” page are FINAL SALE and are not eligible for return or exchange.
To initiate an exchange or return, please click here.
PLEASE NOTE: if you request an item for exchange, your items are not guaranteed in stock and will only be reserved for you once your return items have been dropped off & scanned at your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange items are still in stock. If your requested items are no longer in stock, you will automatically receive store credit for your return.
Once we receive your exchange or return, please allow 5-7 business days for our team to process it.
Machine wash color with like fabrics and colors. Tumble dry low and remove promptly, or hang dry to keep your SETs in the best shape possible.
Once a limited-edition color sells out, it’s gone for good. the bright side: Onyx is here to stay and a new Core Collection will be introduced in 2021. To stay up to date on our latest color drops, follow us on IG & subscribe to our newsletter.
Please double check that the shipping address you used matches your location. If so, check with your neighbors to make sure someone near you didn’t receive your package by mistake. If your shipping address was correct and you still haven’t located your package 24-48 hours after it says it was delivered, please file a stolen packages report with your shipping carrier, and then contact us at email@example.com. SET is not liable for lost or stolen packages after they have left our distribution center, but we will always work with you to try to find your order or provide a replacement if possible (up to $250.)
Join our email list here. You can also follow us on Instagram,TikTok, and Twitter.
We can’t make any promises, but we’ll give it our best shot. Email us ASAP at firstname.lastname@example.org for any changes regarding size, color, style, shipping address, or order cancellation. Unfortunately, we can’t add items to your order after it’s already been placed. Please note: If you ordered a SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference.
All sale items are non-refundable and are not eligible for exchange.
Send us an email at email@example.com and our customer experience team will take great care of you. You can expect a reply from us within 24-72 hours during our business hours – M-F from 9AM-5PM PST.
Only one discount code or promotion can be applied per order. Discount codes or promotions cannot be retroactively applied.
International orders are eligible for return only. If you’d like to exchange your item, please send it back as a return and place a new order. At this time, we are unable to offer free returns for international orders.
If you ordered internationally and would like to make a return, you may ship items to our warehouse using any prepaid and trackable return method. Returns must be shipped within 14 days of the delivery of your order. Please include your order number as a reference.
Mail to: Set Active LLC, ATTN: Returns 2289 E 49th Street, Vernon CA 90058
All domestic orders over $250 now ship for free. Anything under that – it's just $6.95.
International shipping is $20, regardless of order size .
Non-US residents: Please note that your order ships from the US and may be subject to additional customs fees upon delivery. While we try our very best to keep international shipping costs low, your country’s import fees are out of our control.
Thank you for your understanding.
Check out our size guide for detailed fit information. Still not sure? DM us on Instagram or email our team at firstname.lastname@example.org and we can help you with all things style and sizing.
Fit tip: if you are in between sizes, we recommend sizing up.
Our Sculptflex™ fabric is designed in Los Angeles and manufactured in China, since they are go-to experts for all things seamless. All other product lines – Luxform™, Sweats, and Basics - are designed and manufactured right here in Los Angeles. We have a close relationship with all of our production partners to ensure they maintain safe working environments and provide livable wages.
While the apparel industry isn’t technically sustainable, at SET we are constantly working to evolve our practices to ensure our brand operates as sustainably as possible. Here are our current practices:
LIMITED EDITION: Our limited-edition model ensures the least amount of apparel waste possible. We have never had to dump any leftover apparel after a drop – and we don’t plan to anytime soon.
SCULPTFLEX™ FABRIC: Seamless technology is considered a more sustainable production method because it reduces labor and waste, and the elimination of most seams helps ensure that garments will last longer.
LUXFORM™, Basics, & Sweats: All produced locally in Los Angeles, CA using premium quality materials that are made to last.
PACKAGING: Our POLYMAILER packaging is made from 40-50% recycled materials - and with the EPI additive we use, it becomes biodegradable. Our MAILING BOX packaging is made from 100% recycled materials. Our SET STICKERS are made from 30-50% recycled materials.
SET is a proud supporter of LGBTQ+ rights and a strong believer in equity for the BIPOC community. Throughout 2020, SET has donated a portion of certain drops which has totaled over $20,000 given to various charitable causes.
Please send us a detailed email at email@example.com and our team can connect you with the right person.
We always share open positions and internships on our Careers page. Don't see what you’re looking for but certain you’d make a great addition to the team? We’re always open to an amazing pitch. Email us at firstname.lastname@example.org.