SETMAS
SETMAS promotions are online only. Promotions do not permit loyalty point redemption.
12/9 SETMAS Day One
Promotion Details: Code “TEDDYBEAR” must be applied at checkout. Discount applies to items in Teddy Bear collection only. Cannot be combined with any other discount codes or rewards.
Return/Exchange Details: eligible to be RETURNED for a full refund until 1/20/2025.
12/10 SETMAS Day Two
Promotion Details: No code required. Add full Bermuda Contrast set (top + bottom) as well as one additional active top and active bottom to your cart and promotion will be reflected automatically at checkout.
Return/Exchange Details: orders that received a free set are FINAL SALE and are not eligible for return or exchange.
12/11 SETMAS Day Three
Promotion Details: No code required. Unfilled tote GWP will be added to cart automatically for orders of $100+ (discounts excluded) subject to availability. Filled tote GWP (retail value: $172.50) will be added to cart automatically for orders of $250+ (discounts excluded) subject to availability. All promotional products (filled tote and unfilled tote) are available while supplies last.
Return/Exchange Details: orders with GWP are eligible for EXCHANGE ONLY until 1/20/2025. GWP (tote and its contents) cannot be returned or exchanged.
12/12 SETMAS Day Four
Promotion Details: All sales final. Available while supplies last. Pieces are not guaranteed to match in color or make up full SETS. Inventory may include discontinued colors, overstock pieces, pieces with off-dyes or minor imperfections, and sample items. Limited to one size selection for all items in your package.
Return/Exchange Details: Set Surprise items are FINAL SALE and are not eligible for return or exchange.
12/13 SETMAS Day Five
Promotion Details: Spend $145+ and receive a $40 credit toward your next purchase. Promotional credit expires 2/28/25. Credit will be distributed via email 24 hours after your order is placed. Cannot be combined with other discount codes (loyalty rewards excluded).
Return/Exchange Details: Orders that contain promotional products are eligible for EXCHANGE ONLY until 1/20/25.
12/9 SETMAS Day One
Promotion Details: Code “TEDDYBEAR” must be applied at checkout. Discount applies to items in Teddy Bear collection only. Cannot be combined with any other discount codes or rewards.
Return/Exchange Details: eligible to be RETURNED for a full refund until 1/20/2025.
12/10 SETMAS Day Two
Promotion Details: No code required. Add full Bermuda Contrast set (top + bottom) as well as one additional active top and active bottom to your cart and promotion will be reflected automatically at checkout.
Return/Exchange Details: orders that received a free set are FINAL SALE and are not eligible for return or exchange.
12/11 SETMAS Day Three
Promotion Details: No code required. Unfilled tote GWP will be added to cart automatically for orders of $100+ (discounts excluded) subject to availability. Filled tote GWP (retail value: $172.50) will be added to cart automatically for orders of $250+ (discounts excluded) subject to availability. All promotional products (filled tote and unfilled tote) are available while supplies last.
Return/Exchange Details: orders with GWP are eligible for EXCHANGE ONLY until 1/20/2025. GWP (tote and its contents) cannot be returned or exchanged.
12/12 SETMAS Day Four
Promotion Details: All sales final. Available while supplies last. Pieces are not guaranteed to match in color or make up full SETS. Inventory may include discontinued colors, overstock pieces, pieces with off-dyes or minor imperfections, and sample items. Limited to one size selection for all items in your package.
Return/Exchange Details: Set Surprise items are FINAL SALE and are not eligible for return or exchange.
12/13 SETMAS Day Five
Promotion Details: Spend $145+ and receive a $40 credit toward your next purchase. Promotional credit expires 2/28/25. Credit will be distributed via email 24 hours after your order is placed. Cannot be combined with other discount codes (loyalty rewards excluded).
Return/Exchange Details: Orders that contain promotional products are eligible for EXCHANGE ONLY until 1/20/25.
PARKE
Parke pre orders will ship on or before 12/10.
BFCM 2024
Orders can be canceled anytime before the orders are shipped and should the shipping facility permit.
If tracking information has been sent, orders cannot be canceled.
If tracking information has been sent, orders cannot be canceled.
If you’d like to change the address on the order and it has not shipped yet, we’re happy to make the switch for you! However, any changes in item, color, size, etc cannot be made to any order. If you’d like to make a change, the order must be canceled and placed again. Orders cannot be canceled if tracking information has already been sent or if the order has shipped.
DISCLAIMER: Any order placed BEFORE 11/25 at 10am PST will NOT be eligible for price adjustments.
Sale prices cannot be applied to previous orders and therefore price adjustments are not allowed.
Please note: We will only accept items that are new and unworn. If returned item(s) shows any signs of wear or damage beyond (reasonable) repair, one of our customer service representatives will contact you directly regarding your reimbursement or store credit. If you ordered a full SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference.
Sale prices cannot be applied to previous orders and therefore price adjustments are not allowed.
Please note: We will only accept items that are new and unworn. If returned item(s) shows any signs of wear or damage beyond (reasonable) repair, one of our customer service representatives will contact you directly regarding your reimbursement or store credit. If you ordered a full SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference.
Discounts cannot be stacked.
Yes, rewards can be used on any discounted product.
All orders purchased during pre-sale and BFCM are NON-REFUNDABLE and eligible for exchange ONLY within 45 days of receiving the order. The following items are FINAL SALE: all sale page items and all international orders.
Orders placed between 11/22-12/3 are eligible for EXCHANGE ONLY until 1/20/2025.
Standard orders placed between the below dates are eligible to be RETURNED for a full refund until 1/20/2025.
11/1 – 11/22
2/4 - 12/9
12/14 - 12/22
Items on our “Sale” page are FINAL SALE and are not eligible for return or exchange.
SETMAS DETAILS
Orders placed:
12/9 - eligible to be RETURNED for a full refund until 1/20/2025.
12/10 - orders that received a free set are FINAL SALE and are not eligible for return or exchange.
12/11 - orders with GWP are eligible for EXCHANGE ONLY until 1/20/2025.
12/12 - FINAL SALE and are not eligible for return or exchange.
12/13 - eligible for EXCHANGE ONLY until 1/20/2025.
HOLIDAY EXCHANGE DETAILS
Should you wish to exchange your order or receive store credit, your return must be initiated before 1/20/2025 11:59pm PST. Once you have submitted your return request, you have 7 days to ship back your item(s). Please note that items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund or store credit. A $6.95 fee will be deducted from your refund unless you are exchanging or returning for store credit.
If you request an exchange, your item(s) is not guaranteed to be in stock and will only be reserved for you once your return has been dropped off and scanned by your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange item(s) is still in stock.
If your requested item(s) is no longer in stock, you will automatically receive store credit for your return. Please note: We will only accept items that are new and unworn. If returned item(s) shows any signs of wear or damage beyond (reasonable) repair, one of our customer service representatives will contact you directly regarding your reimbursement or store credit. If you ordered a full SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference. Shipping fees are non-refundable.
Standard orders placed between the below dates are eligible to be RETURNED for a full refund until 1/20/2025.
11/1 – 11/22
2/4 - 12/9
12/14 - 12/22
Items on our “Sale” page are FINAL SALE and are not eligible for return or exchange.
SETMAS DETAILS
Orders placed:
12/9 - eligible to be RETURNED for a full refund until 1/20/2025.
12/10 - orders that received a free set are FINAL SALE and are not eligible for return or exchange.
12/11 - orders with GWP are eligible for EXCHANGE ONLY until 1/20/2025.
12/12 - FINAL SALE and are not eligible for return or exchange.
12/13 - eligible for EXCHANGE ONLY until 1/20/2025.
HOLIDAY EXCHANGE DETAILS
Should you wish to exchange your order or receive store credit, your return must be initiated before 1/20/2025 11:59pm PST. Once you have submitted your return request, you have 7 days to ship back your item(s). Please note that items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund or store credit. A $6.95 fee will be deducted from your refund unless you are exchanging or returning for store credit.
If you request an exchange, your item(s) is not guaranteed to be in stock and will only be reserved for you once your return has been dropped off and scanned by your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange item(s) is still in stock.
If your requested item(s) is no longer in stock, you will automatically receive store credit for your return. Please note: We will only accept items that are new and unworn. If returned item(s) shows any signs of wear or damage beyond (reasonable) repair, one of our customer service representatives will contact you directly regarding your reimbursement or store credit. If you ordered a full SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference. Shipping fees are non-refundable.
International orders placed between 11/22-12/3 are FINAL SALE and are not eligible for return or exchange.
All SETMAS orders are FINAL SALE and are not eligible for return or exchange.
Standard orders placed between the below dates are eligible to be RETURNED until 1/20/25.
11/1 - 11/22
2/4 - 12/9
12/14 - 12/22
Items on our “Sale” page are FINAL SALE and are not eligible for return or exchange.
RETURN DETAILS
International orders are eligible for return until 1/20/2025. To process and verify your return, please visit our portal HERE. At this time, we are unable to offer free returns for international orders so please ship your items to our warehouse using any prepaid and trackable return method to the address listed below.
Mail to:
SET ACTIVE, LLC
ATTN RETURNS
Ramp Logistics
2825 S Santa Fe Ave
Vernon, CA, 90058
Be sure to include your order number and name as a reference inside your package. If you’d like to exchange your item, please send it back as a return and place a new order.
Please note: We will only accept items that are new and unworn. If returned item(s) shows any signs of wear or damage beyond (reasonable) repair, one of our customer service representatives will contact you directly regarding your reimbursement or store credit. If you ordered a full SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference. Shipping fees as well as duties + taxes are non-refundable when you exchange, return, or if you reject your package.
All SETMAS orders are FINAL SALE and are not eligible for return or exchange.
Standard orders placed between the below dates are eligible to be RETURNED until 1/20/25.
11/1 - 11/22
2/4 - 12/9
12/14 - 12/22
Items on our “Sale” page are FINAL SALE and are not eligible for return or exchange.
RETURN DETAILS
International orders are eligible for return until 1/20/2025. To process and verify your return, please visit our portal HERE. At this time, we are unable to offer free returns for international orders so please ship your items to our warehouse using any prepaid and trackable return method to the address listed below.
Mail to:
SET ACTIVE, LLC
ATTN RETURNS
Ramp Logistics
2825 S Santa Fe Ave
Vernon, CA, 90058
Be sure to include your order number and name as a reference inside your package. If you’d like to exchange your item, please send it back as a return and place a new order.
Please note: We will only accept items that are new and unworn. If returned item(s) shows any signs of wear or damage beyond (reasonable) repair, one of our customer service representatives will contact you directly regarding your reimbursement or store credit. If you ordered a full SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference. Shipping fees as well as duties + taxes are non-refundable when you exchange, return, or if you reject your package.
WHAT IS THIS BAGGAGE TAG THAT I RECEIVED IN MY ORDER?
Gift vouchers are placed in orders at random and value varies from $50 to $500. These codes cannot be combined with any other offers, including discounts, free shipping or rewards. Codes valid through February 28, 2025.
CODES VIA DIRECT MAIL
Direct Mailer Early Access orders placed between 11/15-11/21 are eligible for EXCHANGE ONLY until 1/20/2025.
Gift vouchers are placed in orders at random and value varies from $50 to $500. These codes cannot be combined with any other offers, including discounts, free shipping or rewards. Codes valid through February 28, 2025.
CODES VIA DIRECT MAIL
Direct Mailer Early Access orders placed between 11/15-11/21 are eligible for EXCHANGE ONLY until 1/20/2025.
ORDERS
We can’t make any promises, but we’ll give it our best shot. Email us ASAP at hello@setactive.co for any changes regarding size, color, style, shipping address, or order cancellation. Unfortunately, we can’t add items to your order after it’s already been placed. Please note: If you ordered a SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference.
All sale items are non-refundable and are not eligible for exchange.
All sale items are non-refundable and are not eligible for exchange.
Send us an email at hello@setactive.co and our customer experience team will take great care of you. You can expect a reply from us within 24-48 business hours during our business hours – M-F from 9AM-5PM PST.
Please double check that the shipping address you used matches your location. If so, check with your neighbors to make sure someone near you didn’t receive your package by mistake. We offer Route Package Protection on every order, which covers items/packages that are lost, stolen or damaged in transit. If you paid for Route Package Protection and you cannot locate your package, please visit this page within 15 days of the noted delivery date to file a claim. For more information on Route Package Protection, please click here. If you have any questions or need further assistance, please email hello@setactive.co.
Shipping
Standard domestic orders typically ship within 1-3 business days and will arrive 6-10 business days after your order is shipped. This time includes processing and shipping times.
Expedited domestic orders typically ship within 1-3 business days and will arrive 3-7 business days after your order is shipped. This time includes processing and shipping times.
For international orders, please allow up to 6-15 business days for your package to arrive.
Expedited domestic orders typically ship within 1-3 business days and will arrive 3-7 business days after your order is shipped. This time includes processing and shipping times.
For international orders, please allow up to 6-15 business days for your package to arrive.
An item on pre-order is one that is not yet in our warehouse. By purchasing an item that is on pre-order, you are securing your item until we are able to ship it out to you.
If you purchase an item on pre-order, please know that we are unable to ship your entire order until your pre-order item arrives to our shipping facilities. We cannot ship your items separately and are unable to make any exceptions. If you'd like to receive items outside of pre-order prior to the expected arrival date, we recommend placing a separate order.
We sincerely apologize for any inconvenience this may cause and appreciate your patience.
If you purchase an item on pre-order, please know that we are unable to ship your entire order until your pre-order item arrives to our shipping facilities. We cannot ship your items separately and are unable to make any exceptions. If you'd like to receive items outside of pre-order prior to the expected arrival date, we recommend placing a separate order.
We sincerely apologize for any inconvenience this may cause and appreciate your patience.
Returns
Refer to 2024 Holiday Return Policy (Domestic) for orders placed 11/1-12/22.
For orders placed after 12/22: You may return your item for a full refund within 14 days of receiving your order. Should you wish to exchange your order or receive store credit, you have 30 days to initiate your return. Once you have submitted your return request, you have 7 days to ship back your item(s). Please note that items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund or store credit. A $6.95 fee will be deducted from your refund unless you are exchanging or returning for store credit.
If you request an exchange, your item(s) is not guaranteed to be in stock and will only be reserved for you once your return has been dropped off and scanned by your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange item(s) is still in stock. If your requested item(s) is no longer in stock, you will automatically receive store credit for your return.
Please note: We will only accept items that are new and unworn. If returned item(s) shows any signs of wear or damage beyond (reasonable) repair, one of our customer service representatives will contact you directly regarding your reimbursement or store credit. If you ordered a full SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference.
SWIM RETURN POLICY: We accept returns in original condition (unused, unworn, and unaltered) with tags attached and liners in place for a refund, store credit, or exchange. If your return arrives and it does not have the tag or liners attached, we reserve the right to deny a refund, credit, or exchange.
SHOE RETURN POLICY: We accept returns in original condition (unused, unworn, and unaltered, including the shoe box) for a refund, store credit, or exchange. If your return arrives and it does not have the all pieces present, we reserve the right to deny a refund, credit, or exchange.
Shipping fees are non-refundable.
All sale items are non-refundable and are not eligible for exchange.
For orders placed after 12/22: You may return your item for a full refund within 14 days of receiving your order. Should you wish to exchange your order or receive store credit, you have 30 days to initiate your return. Once you have submitted your return request, you have 7 days to ship back your item(s). Please note that items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund or store credit. A $6.95 fee will be deducted from your refund unless you are exchanging or returning for store credit.
If you request an exchange, your item(s) is not guaranteed to be in stock and will only be reserved for you once your return has been dropped off and scanned by your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange item(s) is still in stock. If your requested item(s) is no longer in stock, you will automatically receive store credit for your return.
Please note: We will only accept items that are new and unworn. If returned item(s) shows any signs of wear or damage beyond (reasonable) repair, one of our customer service representatives will contact you directly regarding your reimbursement or store credit. If you ordered a full SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference.
SWIM RETURN POLICY: We accept returns in original condition (unused, unworn, and unaltered) with tags attached and liners in place for a refund, store credit, or exchange. If your return arrives and it does not have the tag or liners attached, we reserve the right to deny a refund, credit, or exchange.
SHOE RETURN POLICY: We accept returns in original condition (unused, unworn, and unaltered, including the shoe box) for a refund, store credit, or exchange. If your return arrives and it does not have the all pieces present, we reserve the right to deny a refund, credit, or exchange.
Shipping fees are non-refundable.
All sale items are non-refundable and are not eligible for exchange.
Refer to 2024 Holiday Return Policy (International) for orders placed 11/1-12/22.
For orders placed after 12/22: International orders are eligible for return within 21 days of the delivery of your order. To process and verify your return, please visit our portal here. We are unable to offer free returns for international orders so please ship your items to our warehouse using any prepaid and trackable return method to the address listed below.
Mail to:
SET ACTIVE, LLC
ATTN RETURNS
Ramp Logistics
2825 S Santa Fe Ave
Vernon, CA, 90058
Be sure to include your order number and name as a reference inside your package. If you’d like to exchange your item, please send it back as a return and place a new order.
Please note: We will only accept items that are new and unworn. If returned item(s) shows any signs of wear or damage beyond (reasonable) repair, one of our customer service representatives will contact you directly regarding your reimbursement or store credit. If you ordered a full SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference. Shipping fees as well as duties + taxes are non-refundable when you exchange, return, or if you reject your package.
SWIM RETURN POLICY: We accept returns in original condition (unused, unworn, and unaltered) with tags attached and liners in place for a refund, store credit, or exchange. If your return arrives and it does not have the tag or liners attached, we reserve the right to deny a refund, credit, or exchange.
For orders placed after 12/22: International orders are eligible for return within 21 days of the delivery of your order. To process and verify your return, please visit our portal here. We are unable to offer free returns for international orders so please ship your items to our warehouse using any prepaid and trackable return method to the address listed below.
Mail to:
SET ACTIVE, LLC
ATTN RETURNS
Ramp Logistics
2825 S Santa Fe Ave
Vernon, CA, 90058
Be sure to include your order number and name as a reference inside your package. If you’d like to exchange your item, please send it back as a return and place a new order.
Please note: We will only accept items that are new and unworn. If returned item(s) shows any signs of wear or damage beyond (reasonable) repair, one of our customer service representatives will contact you directly regarding your reimbursement or store credit. If you ordered a full SET and wish to return only one piece, you will be responsible for the full price of the piece you keep and will be refunded the difference. Shipping fees as well as duties + taxes are non-refundable when you exchange, return, or if you reject your package.
SWIM RETURN POLICY: We accept returns in original condition (unused, unworn, and unaltered) with tags attached and liners in place for a refund, store credit, or exchange. If your return arrives and it does not have the tag or liners attached, we reserve the right to deny a refund, credit, or exchange.
To initiate an exchange or return, please click here.
PLEASE NOTE: if you request an item for exchange, your items are not guaranteed in stock and will only be reserved for you once your return items have been dropped off & scanned at your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange items are still in stock. If your requested items are no longer in stock, you will automatically receive store credit for your return.
PLEASE NOTE: if you request an item for exchange, your items are not guaranteed in stock and will only be reserved for you once your return items have been dropped off & scanned at your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange items are still in stock. If your requested items are no longer in stock, you will automatically receive store credit for your return.
Once we receive your exchange or return, please allow 5-7 business days for our team to process it.
Sizing
Check out our size guide for detailed fit information. Still not sure? DM us on Instagram or email our team at hello@setactive.co and we can help you with all things style and sizing.
In general, all of our styles run true to size. For Activewear, Sweats, and Basics if you’re in between sizes, we recommend sizing up. The Lounge Button Down and Lounge Pant are designed to fit oversized — if this isn’t your style, we recommend sizing down.
P.S. Our fit + sizing recommendations for each piece are written on the individual product descriptions. Be sure to skim that info before adding to cart.
In general, all of our styles run true to size. For Activewear, Sweats, and Basics if you’re in between sizes, we recommend sizing up. The Lounge Button Down and Lounge Pant are designed to fit oversized — if this isn’t your style, we recommend sizing down.
P.S. Our fit + sizing recommendations for each piece are written on the individual product descriptions. Be sure to skim that info before adding to cart.
Rewards
Our rewards program is TYB! You'll earn SET coins not just for your purchases, but for your involvement with our community. Things like product feedback, sharing UGC, participating in polls, and leaving reviews all come with perks. Rewards come in the form of SET coins, which you can redeem for special discounts on setactive.co!
All items purchased using SET Coins are final sale.
All current points will be transferred over to the TYB platform. Any vouchers that have been redeemed but not used will be refunded to your point balance and included in this transfer.
We transferred them over for you! You will just need to re-redeem them once you’re in the TYB app.
You'll receive an email from TYB on 11/25/24 with instructions to set up your account. Your transferred points will be waiting for you in the new platform.
General
When you create an account, you’re already a member of SET Rewards – welcome!
By joining SET Rewards you’ll get rewarded while you shop. Members earn 5 points for every $1 spent and can also earn points through other activities. Points can be redeemed for free perks or select merchandise. The best part? It’s free to join and you’ll get 200 points just for signing up.
Keep a look out for special occasions when we'll be running promotions for extra SET Reward points. Each time you place an order, your account will auto-update and you will see the latest points total. It may take up to 14 days to see new points reflected in your account.
Please note: your points never expire.
By joining SET Rewards you’ll get rewarded while you shop. Members earn 5 points for every $1 spent and can also earn points through other activities. Points can be redeemed for free perks or select merchandise. The best part? It’s free to join and you’ll get 200 points just for signing up.
Keep a look out for special occasions when we'll be running promotions for extra SET Reward points. Each time you place an order, your account will auto-update and you will see the latest points total. It may take up to 14 days to see new points reflected in your account.
Please note: your points never expire.
The following items are final sale when purchased using your SET Rewards points. Please note that all other items in your order will NOT be considered final sale unless otherwise specified.
SET Employee Hat: Final sale with SET Rewards points
Socks + Undies Bundle: Final sale with SET Rewards points
Free Basic: Final sale with SET Rewards points
SET Employee Hat: Final sale with SET Rewards points
Socks + Undies Bundle: Final sale with SET Rewards points
Free Basic: Final sale with SET Rewards points
Once a limited-edition color sells out, it’s gone for good. The bright side: Our Core Collection colors are introduced at the beginning of each year and are periodically restocked throughout the year. To stay up to date on our latest color drops, follow us on IG, subscribe to our emails, & and sign up for texts.
Occasionally we will run special promotions across the site - either automated or through discount codes.
Some of these promotions run for a select period of time and are only available to a limited number of people. Make sure to check the fine print when we release these special promotions.
All bundle deals apply to full priced products only*. They won't apply to special promotions or sale items. *Except for during Black Friday.
If you have any questions about sales, promotions, and bundle deals, feel free to reach out to hello@setactive.co.
Some of these promotions run for a select period of time and are only available to a limited number of people. Make sure to check the fine print when we release these special promotions.
All bundle deals apply to full priced products only*. They won't apply to special promotions or sale items. *Except for during Black Friday.
If you have any questions about sales, promotions, and bundle deals, feel free to reach out to hello@setactive.co.
You can purchase SET online or at any of our Locations.
Please know that any purchase made in store can only be returned in store. You are eligible for a full refund within 30 days from the date of purchase. Our retail stores won’t accept online returns. If you’d like to return pieces you purchased online, you can request a return label here. Please know that we will only accept returns for items that are new and unworn with the original tags attached, accompanied by the sales receipt.
If you purchased a full SET with a bundle deal and wish to return one piece from your set, you will be responsible for the full price of the piece you keep and be refunded the difference.
Please know that any purchase made in store can only be returned in store. You are eligible for a full refund within 30 days from the date of purchase. Our retail stores won’t accept online returns. If you’d like to return pieces you purchased online, you can request a return label here. Please know that we will only accept returns for items that are new and unworn with the original tags attached, accompanied by the sales receipt.
If you purchased a full SET with a bundle deal and wish to return one piece from your set, you will be responsible for the full price of the piece you keep and be refunded the difference.
Want to give the gift of SET but not sure what to buy? Then the SET gift card is the one for you. You can purchase a card in the amount of $50, $100, $150, $200, $250, or $500 from our online store only.
Gift card redemptions can be combined with discount codes and promotional items at checkout. SET Rewards members are eligible to receive points on the value of gift card purchases. Purchases made using gift cards as the payment method are not eligible for reward points. Gift cards cannot be redeemed or exchanged for cashback. SET Active gift cards do not expire and are only redeemable online.
Multiple gift cards can be redeemed within one transaction. Just enter each desired code within the discount box located at checkout.
To redeem your giftcard:
1. Locate your digital gift card code.
2. Enter code in the discount boxd located at checkout.
3. Select Apply to redeem your gift card.
Gift card redemptions can be combined with discount codes and promotional items at checkout. SET Rewards members are eligible to receive points on the value of gift card purchases. Purchases made using gift cards as the payment method are not eligible for reward points. Gift cards cannot be redeemed or exchanged for cashback. SET Active gift cards do not expire and are only redeemable online.
Multiple gift cards can be redeemed within one transaction. Just enter each desired code within the discount box located at checkout.
To redeem your giftcard:
1. Locate your digital gift card code.
2. Enter code in the discount boxd located at checkout.
3. Select Apply to redeem your gift card.
Join our email list here, sign up for texts, and/or follow us on Instagram + TikTok
Our SCULPTFLEX®, LUXFORM®, and SPORTBODY™ fabrics are designed in Los Angeles and manufactured in China. All other product lines - Sweats, Basics, and Lounge - are designed and manufactured right here in Los Angeles. We have a close relationship with all of our production partners to ensure they maintain safe working environments and provide liveable wages.
At SET, we are constantly evolving our practices to ensure that our brand operates as sustainably as possible. Here are some of our current practices:
LIMITED EDITION DROPS: Our limited-edition model ensures the least amount of apparel waste as possible. We have never had to dump any leftover apparel after a drop — and we don’t plan to any time soon.
PACKAGING: Our POLYMAILER packaging is made from 40-50% recycled materials, and with the EPI additive we use, it becomes biodegradable. Our MAILING BOX is made from 100% recycled materials.
WASH AND CARE: As an additional measure in protecting our planet, we recommend that you wash your SET pieces in cold water + lay flat to dry.
LIMITED EDITION DROPS: Our limited-edition model ensures the least amount of apparel waste as possible. We have never had to dump any leftover apparel after a drop — and we don’t plan to any time soon.
PACKAGING: Our POLYMAILER packaging is made from 40-50% recycled materials, and with the EPI additive we use, it becomes biodegradable. Our MAILING BOX is made from 100% recycled materials.
WASH AND CARE: As an additional measure in protecting our planet, we recommend that you wash your SET pieces in cold water + lay flat to dry.
As of November 18, 2021, we offer Route Package Protection with every order, which covers items/packages that are lost, stolen or damaged in transit. For orders under $125, the fee is $1.55. For orders over $125, the fee is 2.5% of your order subtotal. You will need to opt into Route Package Protection before placing your order if desired.Please note: If you choose not to add Route Package Protection, you accept that SET Active is not liable for items that are lost, stolen or damaged in transit. If you place an order with Route Package Protection and your item(s)/package(s) are lost, stolen or damaged in transit, please visit thispageto file a claim. If you have any questions or need further assistance, please email hello@setactive.co.
We’ve partnered with Catch to offer you store credit on every purchase when you pay with your bank.
By paying from your bank account with Catch, you save SET money, which means we’ve got savings we can pass on to you (and we throw in a little extra). The best part? It's completely free to use.
To Sign Up:
1. Select Catch at checkout. You’ll be redirected to Catch to log in or create an account.
2. To create an account, you’ll need to provide your phone number, name and email and link your bank account. Catch uses Plaid and Teller to link your bank in seconds—you’ve probably done this before if you have Venmo, Robinhood, or have filed your taxes online.
3. If you already have a Catch account, just verify your phone number and pay.
If it’s your first time using Catch, you’ll get an extra $20 in store credit towards your next purchase in addition to the 10% we offer.
Are there any restrictions on my Catch credits?
Your SET Active credits can only be redeemed online at SET Active and must be used before they expire. To redeem, just pay with Catch again next time you’re shopping with us.
You can’t earn or redeem credits on gift card purchases. Other than that, no restrictions.
How will I redeem my credits?
Your credits will automatically be applied when you shop with us again and pay with Catch. You
can also manage your credits at any time by logging into your Catch account.
If you’d like to share the love, simply select “share as gift” in your Catch account to gift your credit to a friend so they can use it towards something special at SET.
How does Catch make money?
Unlike other payment methods who take a cut of every transaction, Catch charges SET only when it drives value to our business. In other words, we pay Catch a small fee if and when you return and redeem your Catch-earned store credit.
About Catch
Catch was founded in 2020 by some people in San Francisco who wondered why we all use credit and debit cards when there’s a better alternative for everyone (except the credit card companies and big banks). Our team hails from companies like Affirm, Google, Apple, and LinkedIn.
By paying from your bank account with Catch, you save SET money, which means we’ve got savings we can pass on to you (and we throw in a little extra). The best part? It's completely free to use.
To Sign Up:
1. Select Catch at checkout. You’ll be redirected to Catch to log in or create an account.
2. To create an account, you’ll need to provide your phone number, name and email and link your bank account. Catch uses Plaid and Teller to link your bank in seconds—you’ve probably done this before if you have Venmo, Robinhood, or have filed your taxes online.
3. If you already have a Catch account, just verify your phone number and pay.
If it’s your first time using Catch, you’ll get an extra $20 in store credit towards your next purchase in addition to the 10% we offer.
Are there any restrictions on my Catch credits?
Your SET Active credits can only be redeemed online at SET Active and must be used before they expire. To redeem, just pay with Catch again next time you’re shopping with us.
You can’t earn or redeem credits on gift card purchases. Other than that, no restrictions.
How will I redeem my credits?
Your credits will automatically be applied when you shop with us again and pay with Catch. You
can also manage your credits at any time by logging into your Catch account.
If you’d like to share the love, simply select “share as gift” in your Catch account to gift your credit to a friend so they can use it towards something special at SET.
How does Catch make money?
Unlike other payment methods who take a cut of every transaction, Catch charges SET only when it drives value to our business. In other words, we pay Catch a small fee if and when you return and redeem your Catch-earned store credit.
About Catch
Catch was founded in 2020 by some people in San Francisco who wondered why we all use credit and debit cards when there’s a better alternative for everyone (except the credit card companies and big banks). Our team hails from companies like Affirm, Google, Apple, and LinkedIn.
Installments with Afterpay is a service that allows you to make purchases now and pay for them over time. To learn more, visit www.afterpay.com
Simply shop online and add items to your shopping bags and checkout as normal. At the checkout, choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It's that easy!
Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Installments with Afterpay can only be applied to purchases made on SetActive.co website.
Payment options depend on purchase amount.
Afterpay is only offered to our customers who have a US billing address, US shipping address, a US credit card, debit card, or bank account, and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.
For pay-in-4 payments, generally customers are required to make their down payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method.
For monthly payments, customers may be required to make a down payment at the time of purchase. The remaining payments will be deducted every month from your payment method until all scheduled payments are complete.
For all Afterpay payments, you can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
Afterpay orders are delivered pursuant to delivery time frames presented by Set Active after you complete your order online.
Transaction value limits apply to purchases made on setactive.co using installments by Afterpay.
Subject to Set Active's return and refund policies, if you have changed your mind, you may be able to return your Afterpay purchase for a refund. Please check that your return or exchange meets Set Active's Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you are fully returning items you purchased using the monthly payments option and a refund is owed, any amounts paid towards the good or service will be refunded; any interest that has already been paid will not be refunded. You may be charged interest for the period of time before your refund is processed.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com
If you don't pay your Afterpay installments on time you will be prevented from using Afterpay and you may be charged a late fee.
Afterpay will be notified once your refund is processed.
If you purchased using pay-in-4, your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.
If you purchased using monthly payments, interest already paid will not be refunded. Any amounts paid toward the good or service will be adjusted, interest will be recalculated based upon the adjusted amount.
Pay-in-4 purchases are always interest-free.
Monthly payments may include interest. If your installment loan includes interest, you will be able to see the amount you will owe before completing the purchase.
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, Terms of Service, Pay-in-4 Installment Agreement, Monthly Payment Loan Agreement as well as Afterpay's Privacy Policy.
If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.
Simply shop online and add items to your shopping bags and checkout as normal. At the checkout, choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It's that easy!
Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Installments with Afterpay can only be applied to purchases made on SetActive.co website.
Payment options depend on purchase amount.
Afterpay is only offered to our customers who have a US billing address, US shipping address, a US credit card, debit card, or bank account, and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.
For pay-in-4 payments, generally customers are required to make their down payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method.
For monthly payments, customers may be required to make a down payment at the time of purchase. The remaining payments will be deducted every month from your payment method until all scheduled payments are complete.
For all Afterpay payments, you can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
Afterpay orders are delivered pursuant to delivery time frames presented by Set Active after you complete your order online.
Transaction value limits apply to purchases made on setactive.co using installments by Afterpay.
Subject to Set Active's return and refund policies, if you have changed your mind, you may be able to return your Afterpay purchase for a refund. Please check that your return or exchange meets Set Active's Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you are fully returning items you purchased using the monthly payments option and a refund is owed, any amounts paid towards the good or service will be refunded; any interest that has already been paid will not be refunded. You may be charged interest for the period of time before your refund is processed.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com
If you don't pay your Afterpay installments on time you will be prevented from using Afterpay and you may be charged a late fee.
Afterpay will be notified once your refund is processed.
If you purchased using pay-in-4, your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.
If you purchased using monthly payments, interest already paid will not be refunded. Any amounts paid toward the good or service will be adjusted, interest will be recalculated based upon the adjusted amount.
Pay-in-4 purchases are always interest-free.
Monthly payments may include interest. If your installment loan includes interest, you will be able to see the amount you will owe before completing the purchase.
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, Terms of Service, Pay-in-4 Installment Agreement, Monthly Payment Loan Agreement as well as Afterpay's Privacy Policy.
If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.
Please send us a detailed email at partnerships@setactive.co and our team can connect you with the right person.
We always share open positions and internships on our Careers page. Don't see what you’re looking for but certain you’d make a great addition to the team? We’re always open to an amazing pitch. Email us at hello@setactive.co or follow us on LinkedIn.
TIKTOK SHOP + FLIP
All orders placed on TikTok Shop will be tracked within the TikTok Shop center and under the tab “order.” Once your order ships, you will be notified through the TikTok app.
No, TikTok Shop orders do not count towardsRewards or add points to your account.
All orders placed on TikTok Shop must be returned within the TikTok Shop center. You will not be able to return your order through our website.
All orders placed on TikTok Shop must be canceled within the TikTok Shop center.
Unfortunately, no, all orders placed on TikTok Shop must go through the TikTok Help Center for questions regarding canceling orders, exchanges, returns, refunds, etc.This can be found here https://support.tiktok.com/en/
Customers who placeorders on the Flip app must communicate directly with Flip's customer service team regarding order updates, returns, refunds, exchanges, etc. Get in touch withFlip’s CX team via live chat directly on the app or by emailing at wecare@flip.shop.