Refund policy

What is your domestic return policy?

If you’re not obsessed with your SET, you may return eligible items for a refund within 14 days of delivery, or request an exchange or store credit within 30 days. Once your return is initiated, you have 7 days to ship your item(s) back.

A $6.95 return fee will be deducted from refunds. Exchanges and returns for store credit are free. Original shipping fees are non-refundable.

Exchange items are not reserved until your return is dropped off and scanned by the carrier, so we recommend shipping it back as soon as possible. If your requested item sells out, you will automatically receive store credit. Items may only be exchanged once.

All items must be returned new and unworn. Items showing signs of wear or damage may not qualify for a full refund or store credit. If you purchased a full SET and return only one piece, the item you keep will be adjusted to its full individual price and you will be refunded the difference.

All sale items are final sale and are not eligible for returns or exchanges.

What is your international return policy?

International orders are eligible for return within 21 days of delivery. To initiate your return, please visit our returns portal.

We’re unable to provide prepaid return labels for international orders. Please ship your item(s) using a prepaid, trackable method to:

Scale 3PL
14752 Delta Ln
Huntington Beach, CA 92647
United States

Include your name and order number inside the package so we can identify and process your return.

International exchanges are not available. To exchange an item, please return it and place a new order.

All items must be returned new and unworn. Items showing signs of wear or damage may not qualify for a full refund or store credit. If you purchased a full SET and return only one piece, the item you keep will be adjusted to its full individual price and you will be refunded the difference.

Original shipping fees, duties, and taxes are non-refundable, including when an order is returned or rejected at delivery.

How do I start a return or exchange?

To initiate an exchange or return, please visit our return portal here or click above.

PLEASE NOTE: if you request an item for exchange, your items are not guaranteed in stock and will only be reserved for you once your return items have been dropped off & scanned at your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange items are still in stock. If your requested items are no longer in stock, you will automatically receive store credit for your return.

How long does a refund or exchange take to process?

Once we receive your exchange or return, please allow 5-7 business days for our team to process it.